Privacy and security
Privacy and security information for users of the Victus Health website.
Compliance with privacy legislation
Victus Health Trading Pty Ltd (ACN 600 695 369) (Victus Health) is committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and the Health Privacy Principles set out in the Health Records and Information Privacy Act 2002 (NSW) (and other equivalent State and Territory requirements). We are committed to protecting the privacy of individuals and will only collect, use, hold and disclose personal information in accordance with this legislation and as set out in this policy.
Victus Health collects personal information from you in a number of different ways, depending on your relationship with us. We may collect personal information directly from you, for example when you provide personal information to us in person, by email, by SMS, Skype, Zoom, Whatsapp, over the phone or through your use of our website.
Victus Health may also collect personal information (excluding health information) about you from publicly available sources of information and, if you consent, from third parties (including, if you are a patient/client), from your health practitioner who is registered with us.
The purposes for which we collect your personal information will vary depending on your relationship with us, and may include contacting you, responding to your queries, providing you with products and services, developing and improving our services and obtaining feedback.
The personal information we collect about you may include (but may not be limited to) your name, contact details (eg email address), occupation, age and other demographic information
We may also collect sensitive information about you, including (but not limited to) health information.
If Victus Health is not able to collect personal information about you, we may not be able to provide you with services and assistance to the extent that those services and assistance require us to collect, use or disclose your personal information.
Use and disclosure of information
Any information you provide to Victus Health will only be used for the purpose for which you provide it and will not be used for any other purpose or disclosed to any other party unless your written consent has been obtained.
Notwithstanding the above, we may also use or disclose your personal information where the disclosure is required or authorised by law.
Victus Health may also use your de-identified data for the purposes of medical research, unless you inform us that you do not wish for your information to be used in this way.
Victus Health uses ‘cookies’ for maintaining contact with a user through a website session. A cookie is a small file supplied by Victus Health, and stored by the web browser software on your computer when you access our site. (An explanation of cookies can be found at the site of the Privacy Commissioner). Cookies allow us to recognize you as an individual web user, as you browse our website.
Two cookie types may be used by this website:
These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your internet session or shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the internet, or to record private information about you.
These exist for a defined period of time (usually beyond the termination of the current session) before expiring.
No personally identifiable information is stored within cookies used by this website. No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s log files.
Links to other websites
This website contains links to other third party sites. Victus Health is not responsible for the privacy practices of any third parties.
Security and storage
Victus Health will take reasonable steps to protect personal information that it collects and to ensure that the information it holds is accurate and up-to-date. Victus Health applies a range of security controls to protect its website and the information it holds from unauthorized access. These measures include data encryption, password protection and restricted staff access. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects. If you do not wish to email or send information online to Victus Health, you can send a postal mail to the address in the ‘Contact’ section below.
Access and correction
You have a right to request access to personal information about you held by Victus Health. To obtain a copy of the personal information, please contact us using the details in the ‘Contact’ section below. As a security measure, Victus Health may require personal identification from you to verify your identity before providing this information to you. If an individual wishes to change or update personal information that is inaccurate or out-of-date, they may contact Victus Health using the details given in the ‘Contact’ section below.
If you have any questions or concerns about our collection, use or disclosure of your personal information, or if you believe we have not complied with this policy or the relevant legislation, please contact us as set out below. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
Victus Health will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
Victus Health expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
If you have any queries, concerns or require further information relating to privacy and Victus Health, please email: firstname.lastname@example.org.
If you have concerns about emailing this site, please call us on +61 414311968 or use our postal addresses and write to:
Victus Health HQ Sunshine Coast Queensland
PO BOX 308, Bli Bli,
Queensland, Australia, 4560
We may update this policy at any time and will notify any changes by posting an updated version of the policy on the Victus Health website.
Policy last updated: January 2017